Overview
Orders placed are non-returnable, non-refundable and non-exchangeable. As such, please double-check your order details during checkout before submitting. However, if you notice any discrepancies in your order details after placing an order, please contact us immediately and we will assist you.
We reserve the right to cancel, refund or exchange any order at our sole discretion if you are uncontactable.
Exchanges
We only replace items on a 1-1 basis if they are defective or damaged. Please email us at bubbliss@outlook.com and provide photos and videos of the defective/ damaged goods to substantiate your request. We will review your exchange request and contact you thereafter.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Refunds
We do accept request for returns or refunds generally. However, in the event that you have strong basis and wish to appeal for refund, we will review your request and send you an email to notify you of the approval or rejection.
If your refund appeal is successful, a refund will automatically be applied to your credit card or original method of payment, if the refund is completed within 6 days from your date of your original payment. If the refund is completed after 6 days from the date of your original payment, we will provide the refund via PayNow to your instructed bank account. Depending on the reason for refund, you may be required to return the item. Please note that shipping costs are non-refundable and hence, the cost of return shipping, if arranged by us, will be deducted from your refund amount.
Need help?
Please contact us at 8089 3022 or bubbliss@outlook.com and we will be happy to assist you!