Delivery of your order
We will do our best to deliver your order to the recipient’s address provided. To help ensure a smooth delivery, please make sure the recipient’s address is accurate and provide any additional instructions that might assist our drivers in locating hard-to-find addresses.
In the event that no one is around to receive the item, we will proceed to leave your order at the recipient’s doorstep and provide a photo of the delivered item as proof of our delivery. If you do not want us to leave your order at the doorstep, please indicate this upfront under “Notes about your order”. We will contact you after the failed delivery and arrange for re-delivery at an additional delivery fee of $20.
Delivery timeframe
Subject to the availability of delivery slots, it would typically take 1 to 3 working days for your order to arrive at your designated delivery address upon confirmation of your order. For uninflated party supplies chargeable at a flat shipping rate of $5, we may arrange for your order to be mailed to you instead and if so, it would usually take 2 to 5 working days to reach your shipping address.
production lead time for personalised order
If your order includes personalised items, additional production lead time will apply as follows:
Personalised flowers – 1 working day
Personalised balloons – 1 working day
Personalised miniature diorama – 1 working day to 3 weeks (depending on theme and complexity)
Other personalised items – 1 to 3 working days
As the above production lead time for personalised items are not considered in the available delivery dates upon your checkout, we will contact you to arrange an updated delivery date after receiving your order.
delivery fee
We offer complimentary delivery for orders $90 or more. Otherwise, the flat shipping rates will apply:
Uninflated party supplies – $5
Inflated balloons and all others (unless otherwise stated) – $20
If your order includes items of varying shipping rates, the shipping fee applicable to your order would be based on the highest rate (one delivery charge only).
delivery areas
We currently offer delivery to the areas listed in our delivery schedule. Please note that we reserve the right to change the delivery schedule without prior written notice. If we are unable to deliver to your requested delivery address, we will notify you and you may proceed to cancel your order.
need help?
Please contact us at 8089 3022 or bubbliss@outlook.com and we will be happy to assist you!